TTBet Privacy Policy – Protection of Your Personal Data

TTBet (referred to as "we", "the platform", or "ttbet.plus") respects the privacy of every individual who uses our services. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the ttbet.plus platform, our mobile app, and any related services.

This policy applies to all users who register an account, visit the website, or interact with TTBet services in any way. It is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your privacy rights are always protected.

We believe transparency is the foundation of trust. We therefore strive to explain our data handling practices in clear, plain language so you can make informed decisions about how you share information with us.

TTBet collects various types of information in order to provide a secure, seamless, and high-quality service. The types of data we collect are as follows:

All personal data we collect is used solely for legitimate and transparent purposes. TTBet uses your information for the following:

• Account Management: Creates, verifies, and maintains your account on the TTBet platform.
• Transaction Processing: Processes deposits, withdrawals, and all financial transactions you make securely and efficiently.
• Identity Verification (KYC): Meets legal requirements by verifying member identities to prevent fraud and money laundering.
• Customer Support: Provides technical support and effectively addresses your enquiries or complaints.
• Service Improvement: Analyses usage patterns to improve platform quality and user experience.
• Platform Security: Detects and prevents fraudulent activity, unauthorised access, and other security threats.
• Marketing Communications: Sends information about promotions, bonuses, and platform updates (subject to your consent).
• Legal Compliance: Fulfils applicable legal obligations in Malaysia, including requests from authorised authorities.

TTBet will not use your personal data for any purpose other than those stated above without obtaining your prior additional consent.

TTBet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, under certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Trusted financial institutions, payment processors, and eWallet platforms to facilitate your transactions.
• Technical Service Providers: Companies that assist us in hosting, maintaining, and developing the TTBet platform, subject to strict confidentiality agreements.
• Legal Authorities: Government agencies or regulatory bodies requesting information based on a court order or valid legal obligation.
• Identity Verification Providers: Third-party KYC services integrated with our system to ensure the validity of member identities.

TTBet continuously invests in robust security infrastructure to protect your personal data. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and our servers are secured with industry-standard encryption protocols.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts to add an extra layer of security at login.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any unusual activity or security threats.
• Data Segregation: Sensitive data such as financial information is stored separately and accessible only by authorised staff.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and patch any system vulnerabilities.
• Internal Access Controls: Access to user data among TTBet staff is restricted on a need-to-know basis only.

TTBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns to improve our products.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect certain functions of the TTBet platform. Continued use of our platform after a cookie notice is displayed will be considered your consent to the stated use of cookies.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal information held by TTBet:

To exercise any of the above rights, please contact the TTBet Privacy team via email or live chat on our platform. We will process your request within 14 business days.

TTBet retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active with TTBet.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC & Identity Verification Records: Retained for 5 years after account closure in accordance with anti-money laundering regulations.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data & System Logs: Retained for 90 days, then anonymised or deleted.

Once the designated retention period has expired, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.

The TTBet platform may contain references to or integrations with third-party services such as game providers, payment platforms, and technical service providers. It is important that you understand:

• TTBet's Privacy Policy applies only to the ttbet.plus platform and services we operate directly.
• We are not responsible for the privacy practices of any third party that maintains its own privacy policy.
• All third-party service providers integrated with TTBet are required to comply with data protection standards equivalent to our own.

TTBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Any significant changes will be communicated to members via their registered email or a prominent notice on the ttbet.plus website.

The "Last Updated" date at the top of this document will always be updated to reflect the latest version of this policy. We encourage you to review this page periodically so you are always informed of how we handle your personal information.

Your continued use of the TTBet platform after any changes to the Privacy Policy take effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the TTBet Privacy team is ready to assist you.

You can reach us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the ttbet.plus platform
• Support Ticket: Submit a request via the support section in your account

We will endeavour to respond to all privacy-related enquiries within 3–5 business days. For more complex requests such as data access applications or account deletion, the processing period is up to 14 business days.

For more information on the platform's terms of use, please refer to the Terms & Conditions us. If you need assistance with responsible gaming, we also provide resources on the Responsible Gaming.